How orders are processed
Step 1
Ordering the product
You can complete your purchase directly on our website by selecting the product you’re interested in and proceeding through checkout. If you’ve requested a custom quote, our team will prepare a tailored proposal and send it to you for review. Once you confirm the details, we’ll issue an invoice along with clear payment instructions to finalize your order.
Step 2
Payment Confirmation
Once your payment has been successfully processed through any approved method (credit card, bank transfer, or similar), your order is automatically added to our production and fulfillment queue. You will then receive a confirmation email along with an estimated processing and delivery timeline for your purchase.
Step 3
Packaging & Shipment
Once your order is prepared for shipment, we take care to package it securely to ensure it arrives in excellent condition. As soon as your item leaves our facility, you will receive an email with your tracking number and carrier information so you can follow its progress.
Step 4
Delivery
Shipping times may differ depending on your delivery location and the type of product ordered. Larger items are typically shipped using freight services to ensure safe handling. You can check your order status at any time using the tracking details provided once your shipment has been dispatched.
Step 5
After-Sales Support
Even after your order has been delivered, our support team remains available to assist you. If you have any questions, warranty inquiries, or feedback, feel free to reach out at any time. For installation services or special setup requests, please contact us directly so we can provide the appropriate support.
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Get in Touch
We'd love to hear from you. Send us a message and we'll respond as soon as possible.
+1 (418) 717-0912
sales@solnaraoutdoors.com
Opening hours: 9AM-5PM EST